General Information
We hope that the sections below will help to answer some of your questions about our site. If you're not able to find the answer to your question, then please contact us.
Our guidelines include
- Using meaningful ALT text for all images to provide descriptive text
- Using descriptive hyperlink text
- Avoiding the use of frames, which are difficult for special browsers to interpret
- Provide navigational short cuts for users of text only browsers and page readers
- Using an easy-to-see web colour scheme
- Using an easy to read font type, size and colour
Our policy
Many internet users with disabilities find websites difficult or even impossible to use simply because of the way they are built. We work passionately to provide services and products that are helpful to all our customers and their customer in turn. This website has been built to be as accessible as possible and to be compatible with the types of adaptive technology used by people with disabilities, including screen readers.
Navigating this website
Making web sites easy to use goes further than just colour and fonts; we work hard to make sure our content is easy-to-read and easy-to-navigate, taking into consideration customers who use a variety of assisted technologies. To navigate through this website, please use the menu on the top of the page.
Access keys
We have chosen not to install access keys in this site for the reason that it may conflict with personal access keys you may have set up on your computer. We hope you’ll find our site easy to navigate.
Text size and colour
To increase the text size or change font colours:
- Internet Explorer > View > Text size
- Firefox > Preferences > Content > Fonts & Colours
- Safari > Preferences > Appearance
- Opera > Preferences > Web Pages > Normal Font
- Google Chrome > Tools > Options > Under the Hood > By web content, change fonts and languages
- Alternatively hold CTRL (Mac users press Command) and the press the plus or minus sign to increase or decrease the text accordingly.
If you are viewing the flash version of the site you should navigate to the HTML version to increase the font size.
Clear history
To clear your history:
- Internet Explorer > Tools > Delete browsing history
- Firefox: Tools > Clear private data
- Safari > History > Clear history
- Opera > Tools > History > Delete
- Google Chrome > Tools > Clear browsing data (Ctrl + Shift + Del)
Tabbed browsing
To open a new tab in your browser:
- Internet Explorer > press Ctrl+T(pc) / Apple+T(mac) or File > New Tab
- Firefox > press Ctrl+T(pc) / Apple+T(mac) or File > New Tab
- Safari > press Ctrl+T(pc) / Apple+T(mac) or File > New Tab
- Opera > press Ctrl+T(pc) / Apple+T(mac) or File > New Tab
- Google Chrome > Right click link, Open link in new tab
Standards compliance
This website aims to conform to:
- W3C Web Content Accessibility Guidelines 1
- Priority 1,2 and 3 Guidelines
- XHTML Strict
- CSS2
All text is assigned a relative font size - this means that you can resize the text if you want to (see above).
Browser compatibility
This website has been tested to offer the full functionality on Windows and Macintosh on the following browsers: